Hello. We’re glad you’re here.
Welcome to Atomic Design and Consulting — we offer different levels of support for website maintenance and security. Having an agreement means you get the highest quality service and the best price! Our talented developers handle a wide range of requests from simple content updates to complex troubleshooting/repair projects. The system is designed to keep you up to date every step of the way.
How The Support Desk Works
The support desk at Atomic Design and Consulting is designed to make your life easier. You will be able to submit a request from anywhere in the world, check status updates, and communicate directly with our team of developers. Every user is added to our system with a collaborator user role. After you’ve register, you’re in! You can submit as many requests as you’d like.
Here’s how it works:
- Submit a request
- Register as a new user or login
- We get your request completed!
Knowing that you have a team of professional web developers working with you, there’s nothing you can’t do.
Frequently Asked Questions
Yes. Every submitted request is processed in our system automatically. Having the account allows users to see progress of the request and communicate directly with our developers.
We offer competitive support pricing. You can find program details and pricing here
Our standard delivery turn-around for support requests is up to 7 days. For clients on a support level agreement, our standard response rate is 24-48 hours.
While we are available by phone, all requests must be made through our request form. You can submit a request here
Please note that all work related to the request is considered billable including phone calls.
We offer website and digital marketing support for the following platforms!
- WordPress website support. Content, Plugins, and Core updates
- HubSpot marketing support: Sales Hub, Marketing Hub, Service Hub
- Email marketing platforms: HubSpot, Mailchimp, and Constant Contact
- Limited CRM support: Salesforce, Marketo, and Infusionsoft website integration support
- Lucky Orange, Call Tracking Metrics, PandaDoc
- Google Analytics Setup and Tracking